Delivery and Returns

DELIVERY - POSTAGE AND PACKAGING:

Items will be posted using Royal Mail postal services and it will be their terms, conditions  and definitions which will be applied to any and all items that are posted to customers.

All items will be sent first class standard mail unless requested otherwise. If more than one item is purchased we will adjust the postage appropriately.

Our postage costs are calculated on a weight basis, and our postage prices are shown below.  These costs are for uninsured postage.

Please check the estimated delivery time and then for the UK add three days in case of delays in transit. Once this delivery time has passed you should contact your local Royal Mail depot giving your house number and postcode as cards are not always left. After you have followed these steps and the Royal Mail have confirmed they do not have your order, you must contact us within 14 days in writing stating order number and date of order. Overseas orders can take up to 14 days to arrive.

Replacements and refunds will not be given if you have given us the wrong postal address to send your order to.


Failure to receive an item as a result of non-collection

If you fail to collect or arrange collection of an item when notified by the Royal Mail that they were unable to deliver to you, it will usually result in the item being returned to us as non-deliverable after approximately ten days of non-contact from you. When this happens, we will notify you immediately for your instructions. In these circumstances you will be responsible for any additional cost incurred by us to re-send the item to you.

 
REFUND / RETURNS : ( For online purchases only )
 

All our items are hand picked, dry cleaned, steam cleaned or washed ,( unless dead stock )   but due to their very nature vintage clothing may not be perfect.

We will accept returns.

If you are not fully satisfied with your purchase and require a refund you must contact us by email,  infocelias@aol.com or telephone 0115-9473036, within 2 days of receipt of your order ( excluding the weekend and Bank Holidays ), an answer phone message is acceptable.

We cannot offer a refund unless and until the item is returned to us  in the same condition as we sent it, complete with any labels. Returns of items will be at your own cost, using a traceable or insured method, if necessary, or at the very least obtaining a proof of postage, which does not insure. We cannot offer a refund on any item which is lost or damaged  in transit  to Celia’s Vintage Clothing. We will only refund postage costs if our description was inaccurate.

We reserve the right to refuse a refund on any item that we consider to have been worn or damaged since it left our shop.
If a refund is made, it will be processed within 10 days.